Client Services Advisor
TOTEME is a Swedish fashion house founded in 2014 by Elin Kling and Karl Lindman. From the studio in Stockholm, the label explores the appeal of a modern uniform through distinct design cues, meticulous craftsmanship and methodic repetition. TOTEME is committed to making decisions that work in favor of people, animals and the planet.
TOTEME is looking for a Client Services Advisor to join the team in Stockholm full-time. In this role you will act as a first point of contact for our customers, providing exceptional, personalized customer service across all our channels and building strong relationships with our customers to enhance their loyalty and contribute to the company’s overall success. You will report to the Ecommerce Operations & Customer Experience Team Lead.
RESPONSIBILITIES
- Deliver exceptional and timely service to our customers through various channels, including email, live chat, phone, and social media.
- Collaborate with our logistics team, 3PL, and carrier services to resolve customer-related issues efficiently.
- Share customer insights and escalate any priority issues to the appropriate departments for resolution.
- Engage in sales activities and maintain follow-up communication to build customer relationships.
- Participate in and contribute to TOTEME’s social and environmental sustainability strategy.
YOUR PROFILE
- Minimum two years of experience in customer service within Ecommerce or Retail.
- Familiar with fast-paced environments and resolving high ticket volumes efficiently.
- Digitally savvy, with the ability to learn new systems quickly.
- Knowledge of platforms like Zendesk and/or other e-commerce systems is an advantage.
- Fluent in English; proficiency in additional languages is an advantage.
ABOUT YOU
- Passionate about TOTEME with an understanding of the brand and our products.
- Committed to customer satisfaction.
- Reliable, responsible and punctual.
- Strong verbal and written communication and presentation skills.
- Eager to connect with customers to drive sales and build relationships.
- Business-oriented mindset with a strong drive for achieving results.
- Self-motivated with a hands-on attitude.
- Outstanding organizational and multitasking abilities with a keen eye for problem-solving and attention to detail.
This is a full-time position based at TOTEME's Stockholm headquarters with an immediate start and will require working on weekends.
TOTEME has teams in Stockholm, London and New York and a growing number of stores in Europe, North America and Asia. You will join a dynamic, creative and highly collaborative team working towards exciting projects and milestones. You will contribute to the company’s development and have the opportunity to grow within your role.
TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience.
By applying to this position I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to 2 years from the submission date. Find out more about our privacy policy here.