Client Services

Services

Welcome to ℅ TOTEME, your concierge and loyalty service. In this section you will find the services and benefits available in your tier.

Concierge

You have priority access to the Client Services team at TOTEME via phone and email.

Dedicated concierge

You have speed dial access to your dedicated contact person at TOTEME via phone and email.

First Access

You can preview the incoming collection and shop the latest pieces before they are available on the site. You are also the first to hear about the sale, and get pre-access to shop sale pieces in the app.

Private appointments

You can book a private shopping session with a dedicated Studio Associate, in one of our flagship stores or virtually from your current location.

Exclusive pieces

You have access to exclusive pieces which are offered to ℅ TOTEME members in the app from time to time.

Atelier directory

You get recommendations for dry cleaners, tailors and cobblers trusted by TOTEME.

Atelier services

You have access to basic repairs and alterations free of charge with one of TOTEME’s atelier partners. This includes treatments for clothing, shoes and bags. Contact your dedicated concierge for more details.

Care tips

You get TOTEME-approved care tips for your clothes, shoes and accessories.

Styling direction

You have access to the Wear section of the app with looks and styling ideas for different occasions, curated by TOTEME in the Stockholm studio.

Fast track delivery

Your orders are being prioritized at the warehouse with free standard delivery, courtesy of TOTEME.